FOR CONSUMER BRANDS THAT WANT TO GROW
FOR CONSUMER BRANDS THAT WANT TO GROW
STOP LOSING CUSTOMERS AND
START CREATING LIFELONG CUSTOMERS
STOP LOSING CUSTOMERS AND
START CREATING LIFELONG CUSTOMERS
STOP LOSING CUSTOMERS AND
START CREATING LIFELONG CUSTOMERS
Turn one-time buyers into lifelong customers by optimizing your CUSTOMER EXPERIENCE
Turn one-time buyers into lifelong customers by optimizing your
CUSTOMER EXPERIENCE
Apply to work with us
Work with us
Benjamin
Head of Marketing at Heineken Experience“Hatch perfectly combined short term tactics with long term vision. Skyrocketing our CX as a result.”
“Hatch has REALLY shaken up
our organiSation.”
Erik
CMO Nespresso“Hatch is our sparring partner in strategy and customer journeys. Hatch is sharp, innovative, and refreshingly stubborn.”
Krijn
Director Brand & Experience at UnbrickHatch's approach was impressive. Through mystery shopping, And customer safaris, we gained deep insights into our direct-to-consumer model. Their commitment, including experiencing our product firsthand, provided us with a complete and honest perspective.
Saskia
Retailer Engagement Manager at Volvo Cars“Hatch managed to bring together the different visions of the teams in a surprising way through their energetic and connecting workshops.”
Theuntje Klazes
Events Lead at Heineken Experience
What we do:
What we do:
GROW CONSUMER BRANDS
GROW CONSUMER BRANDS
We create and implement customer-first strategies together with you and your customers.
By focusing on small, high-impact moves that generate big, measurable wins, we help consumer brands turn ideas into action and grow by focusing on retention.
We create and implement customer-first strategies together with you and your customers.
By focusing on small, high-impact moves that generate big, measurable wins, we help consumer brands turn ideas into action and grow by focusing on retention.
WE GET IT
CUSTOMER JOURNEYS
ARE COMPLEX
Customers are all over the place, demanding your time and focus at all times
Aaaaaaaaaaaaaaa aaaaaaaaaaaaaaa
What we do:
GROW CONSUMER BRANDS
We create and implement customer-first strategies together with you and your customers.
By focusing on small, high-impact moves that generate big, measurable wins, we help consumer brands turn ideas into action and grow by focusing on retention.
We get it...
CUSTOMER JOURNEYS ARE COMPLEX
Customers are all over the place, demanding your time, focus and consistency at all times.
Aaaaaaaaaaaaaaa aaaaaaaaaaaaaaa
LUCKILY, DON't HAVE
TO CHOOSE
No fear, Hatch is here!
HAPPY CUSTOMERS = HAPPY BUSINESS
CUSTOMER EXPERIENCE
Customer
wants
Business
needs
BEING EVERYWHERE
ALL THE TIME
Your brand is pulled in every direction, trying to keep up with demanding customers across countless touchpoints. The journey feels chaotic, with too many moving parts and not enough clarity.
DECIDE
SEE AD
Talk to friends
CHECK OUT
SOCIALS
OTHER BRANDS
(RE)BUY!
DECIDE
SEE AD
Talk to friends
CHECK OUT
SOCIALS
OTHER BRANDS
BUY
Luckily...
We have the SOLUTION
HAPPY CUSTOMERS = HAPPY BUSINESS
CUSTOMER EXPERIENCE
CUSTOMER EXPERIENCE
Customer
wants
Customer
wants
Business
needs
Business
needs
We get it...
CUSTOMER JOURNEYS ARE COMPLEX
Customers are all over the place, demanding your time and focus at all times
Aaaaaaaaaaaaaaa aaaaaaaaaaaaaaa
THIS IS HOW WE DO IT 🎶
THIS IS HOW WE DO IT
🎶
Experience = Growth
38°
38°
38°
We create memorable 'Aha!' moments that make your brand stick with your customers—moments that keep them coming back.
Rather than trying to be everywhere, we focus on the critical path that matter most—like a perfectly timed
follow-up, a personalized offer, or a seamless onboarding process.
We call this a 38-degree experience: just like a warm bath, it’s cozy, personal, and something you’ll always want to return to.
FIND BLIND SPOTS
IN YOUR EXPERIENCE
Gain a DEEP UNDERSTANDING
of your customers' experience
and expectations
OVERCOME
GROWTH BARRIERS
OVERCOME GROWTH
BARRIERS
By adding SURPRISE & DELIGHT to your touchpoints we directly impact your revenue
Seamless
journey
We'll get you from A to Z and
build towards a CUSTOMER FIRST
mindset along the way
FOcus on the CRUCIAL POINTS
Let's find your 'AHA' moments!
Let's find your 'AHA' moments!
Free CX Consultation?
Let's get crackin!
Work with us
Benjamin David
Head of Marketing at Heineken Experience“Hatch perfectly combined short term tactics with long term vision. Skyrocketing our CX as a result.”
Saskia Augustin
Retailer Engagement Manager at Volvo CarsHatch's approach was impressive. Their commitment, including experiencing our product firsthand, provided us with a complete and honest perspective.
Krijn Smits
Director Brand & Experience at Unbrick“Hatch is our sparring partner in strategy and customer journeys. Hatch is sharp, innovative, and refreshingly stubborn.”
Theuntje Klazes
Event Lead at Heineken Experience
“Hatch managed to bring together the different visions of the teams in a surprising way through their energetic and connecting workshops.”
Erik van Houten
Commercial Director at Nespresso
“Hatch has truly shaken up our organization.”
Benjamin David
Head of Marketing at Heineken Experience“Hatch perfectly combined short term tactics with long term vision. Skyrocketing our CX as a result.”
“Hatch is our sparring partner in strategy and customer journeys. Hatch is sharp, innovative, and refreshingly stubborn.”
Krijn Smits
Director Brand & Experience at Unbrick"Hatch's approach during our 360-degree research on Care by Volvo was impressive. Through mystery shopping, interviews, and customer safaris, we gained deep insights into our direct-to-consumer model. Their commitment, including experiencing our product firsthand, provided us with a complete and honest perspective."
Saskia Augustin
Retailer Engagement Manager at Volvo Cars
PRactically speaking
I'd be curious too!
How will Hatch help us stand out in today’s crowded market?
We focus on what matters most—your customer. By aligning your brand's strengths with customer values, we create experiences that truly differentiate you from the competition.
What kind of ROI can we expect?
You’ll see real, tangible growth in both revenue (lifetime value) and customer satisfaction. If you don’t see measurable results within 12 weeks after implementation, we’ll work for free until you do.
How quickly will we see results?
Fast. In just 12 weeks, we’ll deliver three validated, actionable ideas that can immediately be implemented.
Why choose Hatch over others?
We don’t do cookie-cutter solutions. We dig deep into your brand, creating custom strategies that stick, ensuring long-term, sustainable growth.
Work with us
BRUTALLY
HONEST
How will Hatch help us stand out in a crowded market?
We focus on uncovering unique insights directly from your customers, turning them into powerful experiences that differentiate your brand. By aligning your brand’s strengths with what customers truly value, we create compelling narratives and touchpoints that set you apart from the competition.
What kind of ROI can we expect from working with Hatch?
We don’t just promise growth; we measure it. Our approach is designed to improve key metrics like customer lifetime value (CLV), NPS, and retention rates. Our strategies directly impact your bottom line by converting customer loyalty into tangible revenue growth. If you don't see measurable results, our money-back guarantee ensures you risk nothing.
How quickly will we see results?
Our “Think Big, Start Small, Scale Fast” approach ensures you see early wins within weeks, not months. We prioritise quick wins that deliver immediate value while laying the foundation for long-term growth, allowing you to build momentum and maintain flexibility as we scale your strategy.
Why choose Hatch over a traditional consultancy?
Unlike traditional consultancies that rely on cookie-cutter solutions, we dive deep into your specific customer needs and tailor every strategy to your unique brand challenges. Our hands-on approach integrates your team in the process, ensuring solutions are practical, sustainable, and designed for immediate impact.
HATCH
Steenovenweg 8A
3532AE Utrecht
+31 6 420 546 10
hello@hatch.cx
